We're here to help with privacy, safety, account, and product questions.
Draft for product and store readiness. Subject to legal review before final publication.
Last updated: 5 November 2026.
The simplest way to reach us is support@nearry.app. Tell us your username or phone number when the question is about an account. A short clear subject line helps us route the message. We read support mail in order, with safety issues moved up. Please give us a little time to reply thoughtfully.
Many answers already live in Help style pages such as FAQs, Safety Center, and the policy documents linked in the menu. Checking those first can save you a day of waiting. If a page is unclear, tell us which paragraph confused you. We use that feedback to improve the writing. Product how-to questions are welcome too.
If someone is in immediate danger, contact local emergency services before you email us. After people are safe, report the account or content in the app and follow up by email if needed. Put Urgent safety in the subject when the risk is serious. Include usernames and times if you have them. We treat those messages with priority.
Business and press questions can also use support@nearry.app. Say Press or Business in the subject so we know it is not a user support case. Include who you are and what you need. We may not be able to answer every partnership idea. We will still try to point you to the right path.